The Rockford IceHogs, BMO Harris Bank Center and Coronado Performing Arts Center remain committed to the health and safety of fans, players, and staff and established the following FAQ and ticket procedures surrounding the 2021-22 American Hockey League season. We are excited to see you back at BMO Harris Bank Center this season!
2021-22 ROCKFORD ICEHOGS & BMO HARRIS BANK CENTER POLICIES
WEAR YOUR MASK
All fans entering the BMO Harris Bank Center over the age of two are required to wear a face mask that completely covers their nose and mouth, except when actively eating or drinking.
YOUR PHONE IS YOUR TICKET
All guests are required to enter IceHogs home games at the BMO Harris Bank Center using a mobile ticket. Be sure to download the IceHogs mobile app, as no printouts or screenshots will be accepted. Download the IceHogs app here!
LEAVE YOUR BAGS AND PURSES AT HOME
The Rockford IceHogs and BMO Harris Bank Center will continue to enforce their clear-bag gameday policy. Clear Back Policy
CASHLESS PAYMENTS ONLY
Don't forget the BMO Harris Bank Center is a fully cashless arena; cash will not be accepted for food, beverage, and merchandise purchases.
ICEHOGS COVID-19 FAN PROTOCOLS
DO I NEED PROOF OF VACCINATION OR A NEGATIVE COVID TEST TO ATTEND AN ICEHOGS GAME AT THE BMO HARRIS BANK CENTER?
Guests coming to the BMO Harris Bank Center for Rockford IceHogs games will not need to show proof of full vaccination or proof of a negative COVID-19 PCR or antigen test. All fans entering the BMO Harris Bank Center over the age of two are required to wear a face mask that completely covers their nose and mouth, except when actively eating or drinking.
DOES PROOF OF VACCINATION OR NEGATIVE COVID-19 TEST CHANGE THE MASK POLICY FOR ME AT THE BMO HARRIS BANK CENTER?
In accordance with the City of Rockford, Winnebago County and State of Illinois mask mandate, all guests over the age of 2 are required to wear a mask that completely covers their nose and mouth while at the BMO Harris Bank Center. Guests may remove their masks when actively eating or drinking.
HOW DO ENTRY REQUIREMENTS APPLY TO CHILDREN?
All guests over the age of 2 are required to wear a mask that completely covers their nose and mouth while at the BMO Harris Bank Center. Guests may remove their masks when actively eating or drinking.
DO EMPLOYEES AND STAFF HAVE TO ADHERE TO THE SAME ENTRY REQUIREMENTS?
All arena and team employees, event staff and arena partners are required to be fully vaccinated. Policies subject to change per league protocols.
ICEHOGS MOBILE TICKETING
HOW DO I GET MY MOBILE TICKET(S)?
You can access your tickets through the Rockford IceHogs mobile app, which can be downloaded for free in the Apple App Store or Google Play Store. Fans can purchase and access their tickets through the IceHogs Ticket Manager on the app. Download the App Here!
Don't forget to charge your phone battery before heading to the arena, and we strongly recommend adding your ticket(s) to your phone's digital wallet before arrival to avoid any connectivity issues upon entry!
BUT I PURCHASED MY TICKETS FROM TICKETMASTER… CAN I STILL ACCESS THEM THROUGH THE ICEHOGS APP?
Yes! You can link your IceHogs Account Manager or Ticketmaster account with the IceHogs mobile app to centrally manage your tickets alongside other gameday experiences and guides. Alternately, you can access your IceHogs Account Manager or Ticketmaster via your mobile web browser.
WILL A SCREENSHOT OF MY TICKET WORK TO ENTER THE BMO HARRIS BANK CENTER?
No. Mobile tickets will feature a rotating barcode when opened through the IceHogs mobile app or emit a signal if opened through your device's digital wallet. As a result, screenshots will not work for entry into the arena.
CAN I HAVE MULTIPLE TICKETS ON A SINGLE PHONE?
Yes. Once you tap on the desired game, you will be able to swipe through your available tickets.
Don't forget, your entire party needs to enter at the same time if you choose to keep all tickets on one phone. We recommend transferring each person in your party their own ticket to streamline entry at the gates.
HOW DO I TRANSFER TICKETS TO FAMILY AND FRIENDS ATTENDING THE GAME?
The process for transferring tickets through the IceHogs app and through Ticketmaster has not changed, but recipients are now required to present their ticket on a mobile device for entry. Make sure to communicate in advance with your intended recipient to make sure they have a smartphone device and that you know the email address associated with their Ticketmaster account to accept and view tickets.
A reminder that screenshots are not an approved method for the transfer of tickets and will not work for entry into the BMO Harris Bank Center.
WHAT IF I DO NOT HAVE A SMARTPHONE OR NEED HELP ON GAMEDAY DUE TO ISSUES WITH MY MOBILE DEVICE?
If you have purchased tickets and do not have access to a smartphone, please contact the IceHogs Ticketing Team in advance at [email protected] or with your Ticketmaster confirmation number for assistance.
If you are having trouble with your device, we encourage you to visit the BMO Harris Bank Center Box Office on gameday. Please have a valid ID for the name on the account.