Season Ticket Exchange Policy

All exchanges are subject to availability and may be restricted during periods of high purchase volume.

Requests for ticket exchanges via telephone, email, and text can be submitted during regular office hours of Monday – Friday, 9am to 5pm.

After hours ticket exchanges may be completed by logging into the IceHogs Account Manager at http://am.ticketmaster.com/icehogs.

Day of game ticket exchanges conclude two (2) hours before regular doors open.

Full season, 20 game plan, and 9 game plan tickets may be exchanged for another regular season ticket prior to the originally scheduled game.

Full season tickets that go unused may be exchanged for another ticket of equal or lesser value (subject to availability) within the same regular season in the 100 and 200 seating levels.

Season tickets may be upgraded to premium seating locations (club box/lounge) by paying the difference (subject to availability).

Paid credit from tickets released from a future game must be applied to another regular season game at the time of exchange. Unapplied credit will not be left on the account.

A ticket exchanged for another ticket of lower value will not have the difference credited back to the account or refunded.

An unused full season ticket that has been exchanged and goes unused again is not eligible for another exchange.  

Tickets are not exchangeable at the BMO Center box office and may only be exchanged in the IceHogs Account Manager website or by contacting the Rockford IceHogs Ticket Services Team at (815) 986-6465 or icehogsticketservices@blackhawks.com.

Calder Cup Playoff tickets are not eligible for exchange.  

Regular season tickets and vouchers may not be exchanged for Calder Cup Playoff tickets.

All unused full season tickets and vouchers are null and void at the conclusion of the 2026-27 regular season.